Privacy Policy

1. Information We Collect

When you use NearAide Global services, we may collect:

• Name, email address, phone number
• Business information (company name, license numbers, service areas)
• Payment information (processed securely through Stripe — we never store credit card numbers)
• Call recordings and transcripts for quality assurance
• Website usage data (via analytics tools)

2. How We Use Your Information

• To provide and maintain our secretarial and business support services
• To process payments and manage your account
• To improve call quality and service delivery
• To send service-related communications (not marketing)
• To comply with legal obligations

3. Data Sharing

We do not sell your personal information. We may share data with:

• Stripe (payment processing)
• Twilio / Telnyx (telephony services)
• Vapi.ai (voice AI processing)
• As required by law or legal process

4. Data Retention

We retain your data for as long as your account is active plus 12 months. Call recordings are retained for 90 days unless otherwise agreed.

5. Your Rights

You may request access to, correction of, or deletion of your personal data by emailing privacy@nearaide.com.

6. Contact

NearAide Global
Email: privacy@nearaide.com